Canada Post Strike Update

Shipping Information

Polestar Calendars strives to ship your order as quickly as possible. All orders are mailed out via Canada Post; delivery takes between 4 and 21 days depending on your location. If there is a delay we will notify you as soon as possible. Orders to be delivered outside of Canada and the USA will be sent via air mail unless other arrangements are made.

Shipping charges are $5.00 for each item shipped within Canada and $10.00 (Canadian funds) for each item shipped to a U.S. address. Please Note: One and two-copy orders are sent via first class standard mail, and there is no tracking option provided. (Two-copy orders are sent in separate packages to eliminate higher shipping rates.) Three or more copies are sent via a trackable method.

International shipping rates (outside of Canada and the U.S.) are $16.00 per item. All international orders are sent via air mail. Please Note: Two and one-copy orders are sent via air mail first class, and there is no tracking option provided. Three or more copies are mailed via a trackable method.

Please Note: Buyers in the EU will be required to pay VAT and/or duties upon delivery.

For rush shipping please call us at 1-800-296-6955 for information and prices. (Outside of Canada and the U.S. please call 250-226-7670) or email info@polestarcalendars.com

Returns

If your purchase does not meet your expectations, you may return it for a refund or exchange by following these simple steps.

  1. Please call our Returns Dept. at 1-800-296-6955 or email info@polestarcalendars.com and tell us why you wish to return your purchase.
  2. Carefully and securely pack the item(s) you’re not happy with – using the original packaging works best. Be sure to include a brief note with your name, address and contact info.
  3. Return the item(s) to us in unused condition.
  4. Once we receive your returned item(s), we will credit you using the original tender type. The original shipping charges are non-refundable unless your order was damaged in shipping.

Please call our Returns Department at 1-800-296-6955 or email info@polestarcalendars.com if you require any further information on our returns policy.